Trevel Stories (Untitled)
Notes on moving around Gurgaon: airport transfers, electric cabs, and what actually makes a ride predictable.
Can I schedule a ride in advance?
Yes. You can schedule a ride up to 30 days in advance, which guarantees availability during peak hours. Your chauffeur is assigned ahead of time and reports at your pick-up point before the scheduled time.
Read more →How do I report a safety concern?
Call our 24/7 line on +91 7719005000 to report a safety concern at any hour. Every Trevel cab carries an AI-enabled dashcam and every chauffeur is background-verified and professionally trained before deployment.
Read more →What if I left something in the vehicle?
Call our 24/7 support line on +91 7719005000 with your booking reference as soon as you notice. Trevel is not responsible for items left in vehicles, but we will make reasonable efforts to return lost items to you.
Read more →How is the fare calculated?
Fares are quoted upfront before you confirm the booking, using our transparent pricing calculator. The price you see is the price you pay: there is no surge charge, no night multiplier and no in-ride revision.
Read more →What payment methods are accepted?
We accept UPI, credit cards, debit cards, digital wallets and cash. Card, UPI and wallet payments are handled through our integrated payment gateway.
Read more →How do I cancel a ride?
Cancel in the Trevel app or on the website for an instant cancellation, or call our 24/7 line on +91 7719005000. Cancelling 60 minutes or more before pick-up is free and refunds in full, 15 to 60 minutes before refunds 50%, and within 15 minutes there is no refund.
Read more →How do I book a ride?
There are 3 ways to book a ride on TREVEL. The first and easiest is to download our app "TREVEL" from the App Store or the Google Play Store. Alternatively, you can book a ride on our website, www.trevel.in, or call us at 771-900-5000 to schedule your ride.
Read more →Registered Office
0802 N3, Paras Irene, Sector 70A, Gurugram - 122101, Haryana
Read more →Corporate Office
LGF, IA Spaces, MGF Metropolis Mall, MG Road, Gurgaon-122002, Haryana
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