Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. This includes:

  • Personal Information: Name, email address, phone number, and payment details
  • Location Data: Pickup and drop-off locations for service delivery
  • Trip Information: Date, time, distance, and fare details
  • Device Information: IP address, browser type, and operating system
  • Communication Records: Customer support interactions and feedback

2. How We Use Your Information

Your information is used to:

  • Provide and improve our ride-hailing services
  • Process bookings and payments
  • Communicate with you about your rides and account
  • Send promotional offers and updates (with your consent)
  • Ensure safety and security of passengers and drivers
  • Comply with legal obligations and resolve disputes
  • Analyze usage patterns to enhance user experience

3. Information Sharing

We do not sell your personal information. We may share information with:

  • Drivers: Necessary trip details to complete your ride
  • Service Providers: Payment processors and technology partners
  • Legal Authorities: When required by law or to protect rights and safety
  • Business Transfers: In case of merger, acquisition, or asset sale

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. How to delete your account.

5. Location Data

We collect location data to provide pickup and drop-off services. You can control location permissions through your device settings. Disabling location services may limit your ability to use certain features.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

7. Your Rights

You have the right to:

  • Access and review your personal information
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Object to certain data processing activities
  • Request a copy of your data in a portable format

8. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Trip data is typically retained for 7 years for accounting and legal purposes.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website. Your continued use of services after changes indicates acceptance.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer through our Contact page or email us directly.